Web Support

Sometimes we all need a little support.

Whether you are an existing customer with a Madison website, or new to Madison and have your own website, we’d love to offer you our support. Over 50% of our customers have monthly support contracts with us and it’s a fantastic way to discuss, develop and implement new ideas.

How can we support you?

It’s easy; you sign up for an allotted number of hours with us each month (on a flexible contract) and we dedicate our time to helping you. With our current customers, this ranges from 2 to 200 hours per month booked out in our diary and solely for your use.

What can you use this for?

All services are created equal – any service Madison provides can be used within the hours set aside for you, this can be design, development, marketing support, or analysing your current website.

What we recommend:

We have found that the greatest value for our clients is in running heat mapping, analytics and reports:

• Heatmapping – we’re nosey! We want to see exactly how your visitors interact with your website to give you the best ideas on how to make this process smoother, faster and more enticing for your users. We help make sure your visitors get to the information, products, and content you want them to see, then tailor their experience and drive traffic to the right places to improve conversion rates

• Analytics – to compliment the behaviour analytics, we dive into your google analytics to better understand who is using your website and the why behind the data metrics. So, you can tailor the content and layout appropriately and optimise the experience for your target audience to drive more traffic and convert more leads and sales.

• Reporting – we will produce reports and recommendations and walk you through them in plain-English. We can report back to you as often as you like, often bi-weekly or monthly to keep you in touch with your website and users so you can make fast, data driven improvements to optimise the potential of your website.